Last week, Oscar Health Insurance demonstrated a core competency: bragging for reasons that I can not quite figure out:
whats your MLR?
— David Anderson (@bjdickmayhew) March 1, 2018
And then their financials dropped for 2017.
Just gonna take a quick look at Oscar’s latest financial documents. https://t.co/XuYjMDR8Pc pic.twitter.com/UlbNDpbN1y
— Bob Herman (@bobjherman) March 2, 2018
The startup lost $127 million on $229 million of revenue in 2017, according to newly filed financial documents. That equates to a somewhat higher net loss margin compared with Oscar’s $205 million loss on $426 million of revenue in 2016.
OOPS
Looking at their financials there is some good news. They actually brought in enough premiums to cover their net claims. This is a big deal. It seems like their narrow network in New York got their pricing to a reasonable level instead of an OMG horrendous level that they had for their first three years. The rest of their claims expenses have either reasonable or actually good growth rates.
However two things are still leaping out at me. The total administrative costs Per Member Per Month (PMPM) are ridiculously high. In New York and Texas, general admin is over $80 PMPM and total admin is well north of $100 PMPM. Administrative costs have to get lower or premiums have to increase significantly. Medical Loss Ratio (MLR) require that at least 80% of premiums go to claims related expenses. Administrative costs and profits can be no more than 20% of premium. That means a profitable firm has to keep its admin costs to no more than a quarter of its claims expense. Oscar’s admin costs are about half their claims expense.
The other thing that is a problem is the net premium decreased. This is most likely due to significant risk adjustment outflows. Some of that is just 2016 estimates being bad accruing to 2017 but still their model targets comparatively healthy/young/digital savvy folks which means risk adjustment outflow estimation should be a core business capability.
Some of it was prior year adjustments to risk adjustment payable. So they underestimated how much they owed in RA in 2016, which hit their 2017 IS but doesn’t really reflect their 2017 performance (just means 2016 was worse than they originally thought)
— Wesley Sanders (@wcsanders) March 2, 2018
And again from Axios:
Flashback: Oscar CEO Mario Schlosser at the J.P. Morgan Healthcare Conference this past January: “Our business model is working.”
I just don’t understand what Oscar does differently than my former co-workers, besides lose a tremendous amount of money every year. They think they can get their MLR in the high 80s for next year, which is where a well run, lean insurer can profit but they are anything but a skinny insurer. Call me an old fuddy duddy but I am confused as to how they get to profitability with their admin costs as they are even assuming everything else goes right.
dr. bloor
Dude, it’s OSCAR. They’re DISRUPTIVE. They paid for those Clif bars and ping pong table in the board room with ApplePay.
Jack the Second
What would you say is a good target for administration costs?
Amir Khalid
I have a suspicion that this Oscar outfit is trying to Uber-ise healthcare insurance.
evodevo
How much is being drained in to Executive pay? is it disappearing into someone’s pocket/Cayman bank account? Sounds like a 2000’s internet company to me lol
Brachiator
SiubhanDuinne
Isn’t Oscar connected to Jared Kushner? Or am I wildly misremembering something I read somewhere one time?
David Anderson
@Brachiator: there plans are ACA compliant. Digital savvy is another screen for educated/ low cost
@SiubhanDuinne: yes…
The Ancient Randonneur
@SiubhanDuinne: Yes. His brother Joshua is one of the founders.
SiubhanDuinne
@David Anderson:
:-)
@The Ancient Randonneur:
Thanks.
laura
Needs MOAR jet ski
Barbara
I suspect as I have for a while that Oscar utilizes a lot of outsourcing service arrangements for things like claims processing or even ancillary services that either don’t reduce costs as Oscar scales up, or do so at a scale that Oscar has not been able to attain. Even much larger entities struggle to attain every pmpm advantage they possibly can. And Oscar is tiny.
PJ
I had Oscar coverage for a year. They denied coverage for three or four ordinary procedures/tests/visits that were clearly covered under the policy. I contested each one, and won, but I wonder if they were doing that for every customer, the administrative costs of dealing with that internally and with the appeals process might outstrip what they would gain from the people who acquiesced to the initial denial of coverage.
Barbara
@PJ: You are right that denying things that will almost certainly be overturned on appeal is a waste of resources, but it’s doubtful that this is the cause of the administrative overload. It’s more likely that Oscar is like many other smaller companies that need to rely on things like contractor sales agents instead of an employed sales force, resulting in a huge percentage of potential profits being directed at people just to obtain sales. Oscar’s pitch is so heavily technology related that it makes me think it is outsourcing other service arrangements in a similar fashion, while it tries to manipulate the money and the data with its so-called digital wizardry.