Citibank is full of crap.
Admittedly, I was skeptical of the video which is going viral on Twitter and which shows either police or security guards ushering into the bank a woman standing outside of a Citibank branch holding her checkbook and repeating, “I’m a customer!”
It is hard to discern exactly what is going on in this video, and wary of astroturfing, I was loathe to jump up and down about a video that (might) tell only part of the story:
Having seen Citibank’s press release on the matter, however, I have to call bullshit: